Premium Support for Forex Brokers & Prop Firms
Every Brokeret product ships with dedicated support. Upgrade to Premium or Enterprise for guaranteed response times, a dedicated account manager, and round-the-clock availability.
30 min
Guaranteed response
24/7
Enterprise availability
12+
Languages supported
3
Support tiers
Choose Your Support Plan
All products include Classic Support by default. Email [email protected] to upgrade to Premium or Enterprise.
Classic
Free
Included with every purchase
- Email & chat support
- Business hours (9 AM – 5 PM GMT+4)
- Skype channel
- 1 onboarding session
- 24-hour max response time
Premium
$100
/month · Min. $3,000 spend
- 18-hour chat support (24/5)
- 8 AM – 11 PM availability (GMT+4)
- Dedicated account manager
- 2 training sessions
- Remote assistance
- Skype & Cliq channels
Enterprise
$250
/month · Min. $5,000 spend
- 24/7 chat & phone support
- 30-minute max response time
- Dedicated account manager
- 4 training sessions
- Remote assistance
- Skype, Cliq & Slack
- 5+ users included
Full Plan Comparison
Every feature across all three support tiers, side by side.
| Feature | Classic | Premium | Enterprise |
|---|---|---|---|
| Email Support | |||
| Chat Support | 8 Hours (24/5) | 18 Hours (24/5) | 24 Hours (7 days) |
| Working Hours | 9 AM – 5 PM (GMT+4) | 8 AM – 11 PM (GMT+4) | 24 Hours |
| Phone Support | |||
| Dedicated Channels | Skype | Skype / Cliq | Skype / Cliq / Slack |
| Technical Account Manager | |||
| Maximum Response Time | 24 Hours | 8 Hours | 30 Minutes |
| Remote Assistance | |||
| Training Sessions | 1 Session | 2 Sessions | 4 Sessions |
| Product Onboarding | |||
| Eligibility | 1 User | 1 User | 5 Users Min. |
| Payment Options | Monthly or Annual | Monthly or Annual | Annual Only |
Why Upgrade Your Support?
Premium support keeps your brokerage operations running smoothly with expert assistance and fast resolution.
Guaranteed Response Times
Critical issues are prioritized with response times under 30 minutes for Enterprise clients.
Technical Account Manager
A dedicated manager who knows your setup and history handles your support directly.
24/7 Availability
Enterprise clients get round-the-clock support via live chat, phone, or email.
Flexible Plan Options
Upgrade or adjust your plan anytime as your brokerage evolves and grows.
Priority Escalations
Critical issues are automatically escalated to the highest priority for immediate resolution.
Proactive Monitoring
Our team monitors your systems proactively to detect and resolve potential issues early.
Custom Solutions
Tailored to Your Brokerage
Need something beyond our standard plans? Our custom development team builds bespoke solutions for Forex Brokers and Prop Firms of any scale.
- Premium Support Included
- Tailored Solutions for Forex Brokers & Prop Firms
- White-Glove Onboarding Assistance
- Scalable & Future-Proof Technology
- Customizable Features & Integrations
- Dedicated Technical Account Manager
Ready for a custom build?
Secure, scalable, and fully customizable solutions for enterprise brokerage operations.
Support in 12+ Languages
Trusted by brokers and prop firms worldwide. Our specialists are ready to assist you in your language.
Need Help Choosing a Plan?
Our team is ready to help you find the right support tier for your brokerage. Reach out and we'll guide you through the options.